Privacy Policy

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Stripe.com.
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Order information
• Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Stripe.com.
• Personal Information collected: name, billing address, shipping address, payment information including credit card numbers, email address, and phone number.
• Customer support information
• Purpose of collection: News Letter
• Source of collection: Membership Login
• Personal Information collected:
• Purpose of collection: to provide customer support.

The Site is not intended for individuals under the age of 18 years old. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We use Stripe.com to power our online store. You can read more about how Stripe.com uses your Personal Information here: https://support.stripe.com/questions/privacy-and-security-of-personal-information-submitted-to-stripe?locale=en-GB.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a court order, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK – https://www.facebook.com/settings/?tab=ads
• GOOGLE – https://www.google.com/settings/ads/anonymous
• BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
• TWITTER – https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads
• INSTAGRAM – https://help.instagram.com/1415228085373580

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. However, turning cookies off may result in a loss of functionality when using our website.

The main cookies used on our site:
Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the website from and the pages they visited.

For more information on Google Analytic’s privacy policy visit here

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

• We do not sell personal information.

Your rights under the Consumer Rights Act 2015 are not affected, free advice can be found on the link provided below.

• https://www.citizensadvice.org.uk/scotland/resources-and-tools/search-navigation-tools/search/?q=consumer+advive

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information listed above.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Stripes information: https://stripe.com/gb/legal/dpa

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the cookies to optimize your experience these can be viewed on stripe.com which provides our services, these can be viewed on the link below.

https://stripe.com/gb/legal/cookies-policy

Stripe Necessary Cookies Information Function for Store

Last updated: April 14, 2022

This cookie policy describes how Stripe (“Stripe”) uses “cookies” and other similar technologies, in connection with our Site and Services. To learn more about Stripe-affiliated websites, please see section 4 below. Any capitalized term used and not otherwise defined below has the meaning assigned to it in the Privacy Policy.

1. What is a Cookie?

Cookies are small text files that are stored in a computer’s browser directory. They help site providers with things like understanding how people use a site, remembering a user’s login details, and storing site preferences.

2. Does Stripe use Cookies?

Yes. We use cookies in accordance with our Privacy Policy to ensure that our Services function properly, detect and prevent fraud, understand how visitors use and engage with our Site, and analyse and improve Services.

3. Who sets cookies when I use Stripe’s Site?

There are two main types of cookies that can be set:

 First party cookies: these cookies are placed and read by Stripe directly when you use our Services,

Third party cookies: these cookies are not set by Stripe, but by other companies, like Google or Facebook, for site analytics purposes. See further details below on how to manage these cookies.

4. How Stripe Uses Cookies

Cookies play an important role in helping us provide effective and safe Services. Below is a description of the commonly used cookie types and the purposes that apply to them. Each section references Stripe’s Cookie Settings Dashboard, where you can find more information about each cookie, and exercise your choices.

For Stripe-affiliated websites, you can learn more about cookies by visiting those sites directly.

Some cookies are essential to the operation of our Site and Services and make it usable and secure by enabling basic functions like page navigation and access to secure areas of the Site. We use those cookies in a number of different ways, including:

Authentication. To remember your login state so you don’t have to log in as you navigate through our Site and dashboard.

Fraud Prevention and Detection. Cookies and similar technologies that we deploy through our Site help us learn things about computers and web browsers used to access the Services. This information helps us monitor for and detect potentially harmful or illegal use of our Services. For example, in order to process payments transactions for our Users, it is necessary for Stripe to collect information about the transaction and the Customer. To help secure these transactions and minimize fraud, we collect additional information through the use of cookies and other technologies in helping to identify bad actors and prevent them from making fraudulent transactions. Customers should check our users’ sites for more information about the use of Stripe cookies for fraud detection.

Security. To protect user data from unauthorized access.

Functionality. To keep our Site and Services working correctly, like showing you the right information for your selected location.

For more information, please see the Authentication, Fraud Prevention, Security and Functionality sections in the Stripe Cookie Settings Dashboard. For Stripe-affiliated websites, you can learn more about cookies by visiting those sites directly.

Preference cookies are used by Stripe to remember your preferences and to recognize you when you return to our Services.

For more information, please see the Preferences section in the Stripe Cookie Settings Dashboard. For Stripe-affiliated websites, you can learn more about cookies by visiting those sites directly.

Analytics cookies help us understand how visitors interact with our Services. We use those cookies in a number of different ways, including:

Site Features and Services. To remember how you prefer to use our Services so that you don’t have to reconfigure your settings each time you log into your account.

To Analyse and Improve Our Services. To make our Site and Services work better for You. Cookies help us understand how people reach our Site and our Users’ sites. They give us insights into improvements or enhancements we need to make to our Site and Services.

Pixel tags (also known as web beacons and clear GIFs). May be used in connection with some Services to, among other things, track the actions of Users (such as email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.

Third Party Analytics. Through Google Analytics in order to collect and analyse information about the use of the Services and report on activities and trends. This service may also collect information regarding the use of other sites, apps and online resources. You can learn about Google’s practices on the Google website. See further details below on how to manage these cookies.

For more information, please see the Analytics section in the Stripe Cookie Settings Dashboard. For Stripe-affiliated websites, you can learn more about cookies by visiting those sites directly.

We and our service providers will use cookies and similar technologies on Stripe.com to direct Stripe ads to you through targeted advertisements for Stripe Services on other sites you visit and to measure your engagement with those ads.

For more information, please see the Advertising Section in the Stripe Cookie Settings Dashboard. For Stripe-affiliated websites, you can learn more about cookies by visiting those sites directly.

5. Can I opt-out?

Yes. You can opt out of cookies through our Cookie Settings Dashboard, with the exception of those cookies that are necessary to provide you with our Services. For Stripe-affiliated websites, you can learn more about cookies by visiting those sites directly. Your web browser may allow you to manage your cookie preferences, including to delete and disable Stripe cookies. You can take a look at the help section of your web browser or follow the links below to understand your options. If you choose to disable cookies, some features of our Site or Services may not operate as intended.

• https://support.google.com/chrome/answer/95647?hl=en-GB&co=GENIE.Platform%3DDesktop
• Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
• Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
• Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

As noted above, if you would like to make a complaint, please contact us by e-mail at customerservices@scottishticketagency.com or by mail using the details provided under above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://www.gov.uk/data-protection/make-a-complaint